Does John Lewis price match?

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Yes, John Lewis offers a price match promise, which means that it will match the price of any item sold by another retailer in the UK. This includes online retailers.

To get a price match, you’ll need to bring proof of the lower price to a John Lewis store. That proof needs to be a printed advert or a printed website page with the URL visible on it.

This article will take a comprehensive look at how John Lewis’s price match policy works, its terms and conditions, which products are eligible under it, eligible competitors, and the company’s best-selling products.

About John Lewis

John Lewis & Partners is a chain of department stores operating throughout Great Britain, with branches also located in the Republic of Ireland and Australia.

Founded in 1864 by John Lewis, it is one of the longest established retailers in Great Britain. The chain is owned by the John Lewis Partnership, which was created by Spedan Lewis, son of the founder, in 1929.

John Lewis price match policy

The price match policy of John Lewis is called “Ad Match Guarantee” and it states that the company will match the price of any local competitor and then beat it by 1 cent to ensure you always get the best possible deal. Here are their terms and conditions:

The usual stuff:

  • The product found on the competitor’s website must be identical in all terms.
  • The product must be available in stock at both John Lewis and the competitor.
  • No price match on commercial quantities, stock liquidations, and combination promotions such as ‘buy 1, get 1 free.
  • No price match for clearance goods or those obtained from member-only prices.
  • The product must not belong to a bundle or be obtained via a coupon or member-only offer/price.

Gotchas:

  • The price match will only be guaranteed after it has been verified by a staff member of John Lewis that the product in question is of the same model, size, type, color, as well as the same delivery charges and sale conditions.
  • The purchase must not be older than 28 days.
  • You must have a valid, original receipt of what you bought.
  • The competitor must have a national appearance and be accessible to the public. Online-only stores cannot be price matched.

Does John Lewis price match itself?

Yes, John Lewis price matches itself as long as the customer has a valid receipt of what they bought from John Lewis. The purchase must not be older than 28 days.

Does John Lewis price match online?

Yes, but John Lewis’ policy states that the retailer must not be a solely online business but also must have a physical store to be eligible for price matching.

John Lewis competitors & price match

John Lewis only price matches competitors with a local presence in the UK. They also consider fitting and installation services, and some other factors before making a decision.

Therefore your best bet is to ask them about price matching online or in store before making a decision.

Does John Lewis price match Amazon?

No, Amazon is an online retailer with no official store in the United Kingdom. Hence, price matching is not possible.

Does John Lewis price match Laura Ashley?

Yes, but only UK branches of Laura Ashley are price matched, and the lower price must be proven by the customer to be guaranteed.

Does John Lewis price match Debenhams?

Yes, all identical products of Debenhams are price matched.

Does John Lewis price match Ocado?

No, although a competitor, Ocado has no physical store in the UK mainland. It only operates online and hence is excluded from John Lewis’ price match policy.

Best-selling products at John Lewis

The list of best-selling products at John Lewis includes home electricals, toys, furnishing items, and a clothing range.

John Lewis offers a wide range of household appliances such as TVs, laptops, and tablets. Other home electricals sold by the retailer include soundbars, vacuum cleaners, and cookers.

In addition, customers can get all types of toys at John Lewis, including wooden toys, art & crafts, dolls, and teddy bears.

The retailer also sells LEGO, Nerf, Barbie, and Hatchimals.

Home furnishings is yet another popular category and the best-sellers here include tableware, lighting fixtures, and soft furnishings like cushions and throws.

Last but not least, both men’s and women’s clothing are very popular because of their low prices, especially from top brands such as Adidas, Calvin Klein, Ted Baker, and Ralph Lauren.

Final thoughts

John Lewis is a great place to shop for home furnishings, but it’s not the place to look for a bargain. It’s also one of the best places to shop for a new piece of electronics or kitchen appliance, and its price match policy is worth it.

If you’re looking for a specific item, John Lewis may be able to help you find it – especially if you’re looking for something with a more “high-end” feel.

It’s not the cheapest store on the internet, but we think it’s one of the best places to start your search.

FAQs

How do I contact the customer service team at John Lewis?

You can call their support team at 03456 049 049 if you’re from the United Kingdom or at +44 (0) 1698 54 54 54 if you’re from outside of the Kingdom.

How do I make a price match claim at John Lewis?

According to the company’s official website, you must fill out the form here.