By default, Kogan claims to offer the lowest possible price that its customers can find anywhere in the country. However, when it comes to their price match policy, it is vaguely non-existent at best, and in the company’s wording, they will be ‘shocked’ if you can point out any identical item being sold at a lower price.
This article will take a comprehensive look at how Kogan aims to offer better deals to its customers, whether there is any explicit price match policy, which products are eligible under it, eligible competitors, and the company’s best-selling products.
About Kogan
Kogan.com is one of Australia’s largest online retail stores with more than 10,000,000 products across categories including technology and electronics, homewares and kitchenware, home appliances, toys and sporting goods, baby products, health and beauty, clothing, and accessories.
Kogan.com was founded in 2006 by serial entrepreneur Ruslan Kogan who started the company at 21 while studying at university.
The company has grown to become one of the world’s leading online retailers, with over 2 million customers across Australia, New Zealand, and worldwide.
Kogan price match policy
Ambiguous at its best, Kogan promises to provide the best deal to its customers regardless of an explicit price match policy.
However, they do welcome customers to show them where they have found a lower-priced item, meaning they may do some form of a price match.
Since there are no official terms and conditions on the company’s website, we are assuming the following statements to be true:
The usual stuff:
- The product found on the competitor’s website must be identical in all terms
- The product must be available in stock at both Kogan and the competitor
- The product’s price must not be below the retail market price
- The price must be stated in its final form, including all extra charges and taxes; otherwise, it may not be matched
Gotchas:
- There is no clarification on exactly how Kogan will price match an identical product.
- The company claims to have been already offering the best possible deals on all its products. In other words, they don’t even need to price match because they’re allegedly the most affordable store in the country.
Does Kogan price match online?
It is very likely because the company’s promise of offering the best deals all year round shouldn’t exclude online stores.
Does Kogan price match itself?
No, there is no mention of a ‘price adjustment’ or ‘price drop’ policy anywhere in the company’s T&C.
Kogan competitors & price match
As Kogan does not have an explicit “price match policy” or “best price guarantee”, it is not clear whether they price match any competitor or not.
Your best bet is to show them the proof of an identical product with a lower price at one of their competitors and ask for a price match.
Does Kogan price match Amazon?
According to what Kogan has written on their website, they’re open to customers providing proofs of lower-priced items anywhere in the country, as long as it’s identical to what they are selling. As such, Amazon may be included in this promise and price matched somehow.
Best-selling products at Kogan
Kogan conducts its business as a departmental store and sells a vast variety of products. They have a lot of range in each product, be it mobile phones or furniture.
They are one of the largest departmental stores in Australia and sell more than a staggering 10 million products.
There is no single best-selling product of Kogan because it is a department store that sells everything. However, the company website has a section for ‘Hot Deals’, which allegedly displays the most popular items amongst customers at that particular time.
This means that almost all the products are best sellers and that Kogan provides its customers with the option to shop according to their needs.
Final thoughts
Kogan’s price guarantee is a unique and vague (to say the least) approach to ensuring that customers don’t see better deals elsewhere.
Though it’s a great idea, in theory, it’s not clear how the policy works practically. There’s some confusion about what Kogan means by “lowest price” and whether or not they are willing to match the lowest possible price on a given item.
The website doesn’t lay out a detailed price guarantee, nor does it explicitly state that they’ll offer a price match if you can find an item at a lower price elsewhere.
However, they imply that they will not be knowingly undersold by their competitors on any product they sell. This means they are open to customers sending proofs of lower-priced items if they exist anywhere else.
FAQs
Kogan is a predominantly online retailer, and hence you can shop by visiting their website www.kogan.com.
Yes, you can contact them to organize the return for your product within 14 days of purchase in exchange for store credit (excluding delivery charges). But make sure you receive a Return Authorization number and return address before returning the item; otherwise, it may not reach the correct place, and your item will not be processed.
Kogan has recently launched the ‘Kogan Money Black Card’, allowing its holders to access special loyalty incentives and rewards for every purchase made.