Officeworks offers a 30-days change of mind return policy for most of its products, as long as they are in a re-saleable condition.
The Officeworks return policy
As an Australian retailer, Officeworks is subject to the Australian Consumer Law (ACL). This protects customers when receiving a service or product that is faulty or doesn’t work as advertised.
Depending on the nature of the issue, the ACL distinguished two cases:
- In case of a major failure, the customer can select a full refund, replacement product, or ask for a repair.
- In case of a minor failure, Officeworks will decide how to compensate you. Most likely they will try to repair the faulty goods. If that is not possible or takes too long, you might receive a replacement.
The above policy is the bare minimum that all Australian companies must comply with. However, Officeworks offers more than that:
30-days “change of mind” return policy
Companies are not required to accept returns on products that work as expected, however, Officeworks offers a 30-days return period on such goods, as long as the following criteria are met:
- You return the item within 30 days after the purchase.
- Officeworks can verify that the product was indeed purchased from them. Showing them the original receipt or tax invoice should do the trick.
- The product (and its packaging) is in a re-saleable condition.
Exceptions
Officeworks doesn’t accept the return of certain goods and services under their 30-days change of mind return policy:
- software
- prepaid business services that have been activated or used
- gift cards
- iTunes cards
- phone recharge
- special orders
- custom paint and copy products
How to return a product to Officeworks?
We recommend contacting the Customer Service Team on 1300 633 423 as depending on your payment method, Officeworks might accept only in-store returns or returns via their Customer Service Centre:
- In-store returns: unless you have paid using flyPAY, Flexiworks, or PayPal, you should be able to return a product in your local Officeworks store.
- Customer Service Centre returns: in-store Afterpay, Zip Pay, Zip Money, Openpay purchases, and Union Pay purchases cannot be returned via the Officeworks Customer Service Centre.
Sounds confusing? You can ask a store employee or contact Officeworks on 1300 633 423 for clarification.
Proof of purchase
Before accepting a returned product, Officeworks needs to verify the product has been purchased from them. To do that, you need to provide proof of purchase.
These are the most commonly used forms of proof of purchase:
- the original receipt
- proof of online purchase, e.g. tax invoice
- credit card statement
What warranty does Officeworks offer?
The Warranties and Consumer guarantees parts of the ACL apply to all your purchases at Officeworks.
As mentioned above in the return policy section, in case of a major failure, you are entitled to a refund/exchange/repair, whichever you choose.
However, in case of a minor failure, Officeworks will decide how to proceed. Chances are they will try to repair (or replace) the item.
Extra Cover
For an extra fee, Officeworks also offers an “Extra Cover” on some of their products:
- For items between $25 and $1000: Officeworks offers a replacement plan for such products. They will replace your product or refund the sale price to an Officeworks gift card.
- For items between $1,001 and $6,000: Officeworks will repair the product.
Extra Cover is typically purchased for products like laptops, monitors, printers, scanners, and a bunch of other electrical items.
Depending on the product, the Extra Covers provides a warranty for up to 3 years.
Officeworks refund policy
You can get a refund from Officeworks in these cases:
- The product has a major failure. The ACL allows you to ask for a full refund.
- The product has a minor failure and Officeworks cannot repair it or provide you with a replacement product.
- Your return is eligible for the 30-days change of mind return policy.
Officeworks exchange policy
The same rules of the ACL apply to exchanges as returns and refunds:
- You can choose to get an exchange if the product has a major failure.
- Officeworks might give you a replacement product in case of a minor failure. But also might decide to repair it or refund the price.
FAQ
Officeworks might accept other forms of proof of purchase, e.g. credit card statements. However, even if they cannot verify that the product was purchased by you, they might offer you an exchange or a gift card.
As a rule of thumb, Officeworks will issue a refund to your original payment method, whether it was a credit card, PayPal, Afterpay, etc.
Officeworks has a “Quality Print Promise” that promises to re-print such materials for free, provided that you return all printed products you are unsatisfied with.