EB Games stores offer a price matching guarantee for all video game software and Pop Culture collectibles that are found to be sold at a lower price by a competitor.
However, since the policy is slightly complicated, we will be exploring it deeply through this article to find out the price match terms and conditions, which competitors are eligible, and any other rulings you should be aware of.
About EB Games
EB Games is Australia’s largest video game retailer, with over 300+ stores located throughout the country. EB Games Australia is a wholly-owned subsidiary of GameStop Corp., a publicly-traded company listed on the New York Stock Exchange.
EB Games offers customers the most popular games, hardware, and game accessories for the PC, Xbox One, Xbox 360, PlayStation 4, PlayStation 3, Nintendo Wii U, and Nintendo 3DS, as well as other next-generation console platforms.
In addition to new products, EB Games carries a wide variety of previously played games at value prices. It also buys and sells pre-owned products.
The company operates the websites ebgames.com.au and zingpopculture.com.au, which sell to customers throughout Australia and New Zealand.
EB Games’ price match policy
The price match policy of EB Games is limited in many terms such that only physical retailers are eligible under the policy’s terms.
However, competitive pricing is still offered when an identical product is found and verified, as long as the following rules are met:
The usual stuff:
- The product must be identical in terms of color, size, description, type, and specifications
- The product must be available in stock at the time of price matching at both the competitor and EB Games
Gotchas:
- Any hardware, including consoles such as Nintendo, PlayStation, or Xbox, will not be price matched.
- Whether Australian or not, online retailers will not be price matched as the policy is only applicable to physical retail stores.
- The competitor’s store must be located within the same city as the EB Games’ branch to be eligible for price matching.
- The competitor’s store must be within a reasonable distance of the EB Games’ branch.
Does EB Games price match itself?
No, we have not found any ‘price adjustment’ policy on the official website of EB Games. However, they offer coupons and discount codes to make up for this.
Does EB Games price match online?
No, only physical retailers are eligible for the price match policy.
EB Games competitors & price match
EB Games is not very flexible on their price match policy terms. Only local brick-and-mortar stores are eligible for a price match.
Does EB Games price match Amazon?
No, Amazon does not have a physical store in Australia or New Zealand, so price matching is impossible.
Does EB Games price match JB Hi-Fi?
Yes, as long as an EB Games’ staff member can verify the product’s availability and the price at a local, nearby JB Hi-Fi store, price matching is possible.
Does EB Games price match Big W?
Yes, Big W is a strong competitor of EB Games, and all identical products are price matched as long as their local store is within a nearby distance.
Does EB Games price match GameStop?
It is unlikely because GameStop was once EB Games Canada, and it rebranded and became a subsidiary of the Australian company. Since EB Games does not price match itself, GameStop will likely be excluded from the policy’s list.
Best-selling products at EB Games
The EB Games online store has a wide range of best-selling games for different gaming consoles. In addition, they also stock related accessories such as controllers, headphones, and more.
Customers also love the company for preserving old games and selling them at low costs for those interested in bringing back the nostalgia.
Collector’s editions are yet another popular category but mainly amongst gaming geeks and are exclusively available throughout the Australian and New Zealander branches.
Last but not least, EB Games is also known for selling accessories like high-end headphones, epic gaming chairs, branded mice, exquisite streaming gear, and top-quality keyboards for those who would like to take their experience to the next level.
Final thoughts
EB Games has become the largest specialty video game retailer in Australia, with an enormous range of video games and Pop Culture collectibles. Although their price matching policy is significantly limited, it still provides customers with a good deal.
However, EB Games only covers the prices of products advertised in its stores. The competitor items must be sold by local gaming or hobby stores that have a physical shop near your local EB Games store.
If it’s found that your nearby EB Games store is selling an item at a higher price than what’s advertised in its competitor’s store, you will be given a discount on the item to match the competitor’s price.
FAQs
Yes, it is called ‘EB World’ and consists of a very comprehensive rewards system with membership levels, each granting its user a specific set of advantages. Members may also earn ‘Carrots’ or credits for every dollar spent at their local EB Games stores or the Zing Pop Culture website.
Yes, if you have purchased a defective or damaged item, your local EB Games store may offer a full refund, product exchange, or repair services for minor problems.
Yes, if you are no longer interested in what you purchased, and as long as you’re a member of the EB Games’ loyalty program, ‘EB World’, and you possess a valid receipt of your purchase, the store may offer you an exchange or full refund. However, the product must be brand-new or re-saleable with all the original content included.